{"id":4161,"date":"2024-05-27T12:03:09","date_gmt":"2024-05-27T12:03:09","guid":{"rendered":"https:\/\/osteoplaza.nl\/general-conditions\/"},"modified":"2025-03-03T15:22:12","modified_gmt":"2025-03-03T15:22:12","slug":"general-conditions","status":"publish","type":"page","link":"https:\/\/osteoplaza.nl\/en\/general-conditions\/","title":{"rendered":"General conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4161\" class=\"elementor elementor-4161 elementor-2712\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-1512700c elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"1512700c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-757dd90a\" data-id=\"757dd90a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40c16d5f elementor-widget elementor-widget-spacer\" data-id=\"40c16d5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-102c75b1 elementor-widget elementor-widget-heading\" data-id=\"102c75b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">General conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2ea017 elementor-widget elementor-widget-text-editor\" data-id=\"1b2ea017\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our processor agreement describes how we process your data, the measures we take to ensure your privacy, and our responsibilities as a processor. This agreement ensures that your data is handled securely and in accordance with the law<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12cb4f4a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12cb4f4a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3edb3d46\" data-id=\"3edb3d46\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3258144c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3258144c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Table of contents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-298a3cb1 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"298a3cb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">&#8211; General conditions<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 1 &#8211; DEFINITIONS  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 2 &#8211; APPLICABILITY SCOPE OF GENERAL TERMS AND CONDITIONS  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 4 &#8211; DISCLOSURE AND HANDING OVER OF GENERAL TERMS AND CONDITIONS<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 5 &#8211; DEVIATION FROM THE GENERAL TERMS AND CONDITIONS<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 6 &#8211; THE DELIVERY\/DELIVERY TIME<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 7 &#8211; INFORMATION RELATED TO TREATMENT<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 8 &#8211; ESTABLISHING TREATMENT AGREEMENT BY REGISTERING NEW CLIENT IN THE PRACTICE<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 9 -PRIVACY<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 10 &#8211; PROTOCOLS AND GUIDELINES  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 11 &#8211; QUALIFIED PERSONNEL  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 12 &#8211; INVOLVING THIRD PARTIES IN CARRYING OUT (PARTS OF) CARE  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 13 &#8211; INCIDENT OR CALAMITY<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 14 &#8211; TERMINATION OF THE TREATMENT AGREEMENT<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 15 &#8211; TERMINATION BY THE CLIENT<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 16 &#8211; CANCELLATION, SUSPENSION OR REFUSAL OF SPECIFIC TREATMENT BY OSTEOPLAZA  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 17 &#8211; HANDLING OF COMPLAINTS  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 18 &#8211; DISPUTE RESOLUTION  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 19 &#8211; COLLEGE OF SUPERVISION AND COLLEGE OF APPEAL  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; ARTICLE 20 &#8211; MODIFICATION  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Appendix 1 <br \/><\/span><span style=\"font-weight: 400;\">TREATMENT AGREEMENT <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">Attachment 2 <br \/><\/span><span style=\"font-weight: 400;\">TREATMENT AGREEMENT MINOR<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9e48b4 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a9e48b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">article 1 Defenitites\nTerms and conditions &amp; treatment agreement  \n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454d565 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"454d565\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The capitalized words below have the following meanings:  <\/span><\/p>\n<p><b>-Calamity:<\/b><span style=\"font-weight: 400;\"> An unintended or unexpected event affecting the quality of care that resulted in the death of a client or a serious adverse consequence to a client. <\/span> <\/p>\n<p><b>&#8211; Client:<\/b><span style=\"font-weight: 400;\"> The natural person to whom care is provided by OsteoPlaza. <\/span> <\/p>\n<p><b>&#8211; Board of Appeal: <\/b><span style=\"font-weight: 400;\">The Appeals Board established by the Dutch Foundation for Osteopathy that operates according to the then current Osteopathy Appeals Board Regulations. <\/span> <\/p>\n<p><b>&#8211; Supervisory Board: <\/b><span style=\"font-weight: 400;\">The Supervisory Board established by the Foundation Dutch Register for Osteopathy, a judicial body in disciplinary cases concerning a Care Provider, which operates according to the then current Osteopathy Supervisory Board Regulations. <\/span> <\/p>\n<p><b>&#8211; Incident:<\/b><span style=\"font-weight: 400;\"> An unintended or unexpected event that relates to the quality of care and has resulted or could result in harm to the client. <\/span> <\/p>\n<p><b>&#8211; NOF: <\/b><span style=\"font-weight: 400;\">Dutch Osteopathy Federation <\/span> <\/p>\n<p><b>&#8211; Practice:<\/b><span style=\"font-weight: 400;\"> OsteoPlaza&#8217;s treatment area, including waiting room, counter or other areas used by the client as part of the treatment. <\/span> <\/p>\n<p><b>&#8211; Quotation: <\/b><span style=\"font-weight: 400;\">An offer made by OsteoPlaza consisting of a verbal or written summary of activities to carry out a treatment and the associated rates. <\/span> <\/p>\n<p><b>&#8211; Representative: <\/b><span style=\"font-weight: 400;\">The person or persons by whom the client is represented by law in the conclusion and performance of the treatment agreement. <\/span> <\/p>\n<p><b>&#8211; WGBO: <\/b><span style=\"font-weight: 400;\">Medical Treatment Agreement Act. <\/span> <\/p>\n<p><b>&#8211; WKKGZ:<\/b><span style=\"font-weight: 400;\"> Care Quality, Complaints and Disputes Act <\/span> <\/p>\n<p><b>&#8211; Healthcare Provider:<\/b><span style=\"font-weight: 400;\"> The person who provides professional services in the field of osteopathy and is qualified through a diploma recognized by the NOF, and who is affiliated with the NOF. <\/span> <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f9af05 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5f9af05\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 2 - Scope of applicability of general conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f1d426 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5f1d426\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><span style=\"font-weight: 400;\">  These general terms and conditions apply to the treatment agreement between client and healthcare provider.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  These general terms and conditions do not affect what is intended by law.  <\/span><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a46b43d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a46b43d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 3 - Representation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9e04a6 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"a9e04a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The possibilities of client representation are regulated by law, specifically in Articles 7:450, 7:447 and 7:465 of the Civil Code.  <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0e165 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ff0e165\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 4 - Publication and handing over of general terms and conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3774ff0 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3774ff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza ensures that prior to, or at the conclusion of the treatment agreement, the client is aware of the applicability of the general terms and conditions and can view them.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  At the client&#8217;s request, OsteoPlaza explains these terms and conditions orally.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  At the client&#8217;s request, OsteoPlaza shall provide these terms and conditions in writing.  <\/span><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a217957 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a217957\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 5 - Deviation from the general terms and conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a06cd17 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"a06cd17\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Deviations from these terms and conditions only apply if they are agreed upon in writing between the client and OsteoPlaza and the deviation is not to the disadvantage of the client.  <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-294fc6c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"294fc6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 6 - the delivery\/delivery time<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e26ef80 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"e26ef80\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">1. OsteoPlaza shall make information about the practice available to the client in an accessible manner. This information includes at least:  <\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">  The details (name and position) of OsteoPlaza.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  The treatment to be provided.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Rates charged.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  It is the client&#8217;s responsibility to check in advance to what extent the cost of treatment by OsteoPlaza will be reimbursed under insurance.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Opening hours and accessibility.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  These general conditions and payment terms of OsteoPlaza.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  The complaint procedure.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Entry in the register of the NOF.  <\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">2. OsteoPlaza will inform the client of any changes in the above information. Upon request, the client also informs OsteoPlaza of new relevant circumstances, such as:  <\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">  Visit to another osteopath\/healthcare provider for the same or a different complaint.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Changes in the client&#8217;s health status.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Taking medications (including stopping them).  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Changes in representation referred to in Article 3.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Applicability of the debt restructuring scheme for natural persons.  <\/span><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a810034 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a810034\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 7 - Information related to the treatment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-563ed82 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"563ed82\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza shall clearly and, if requested, inform the client in writing of the proposed examination, proposed and possible alternative treatments, and developments in the examination, treatment and health status of the client. The information should be understandable and appropriate to the age and comprehension of the client. OsteoPlaza verifies that the client has understood the information and that there are no further questions.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  The client should check in advance to what extent the cost of treatment by OsteoPlaza will be reimbursed under insurance.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Prior to each treatment, OsteoPlaza verbally informs the client of the cost. Treatments do not begin until the client has contacted their insurer or indicates they do not feel it is necessary.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  If it becomes necessary during the examination or treatment, OsteoPlaza may deviate from the arrangements made. This may result in a deviation from previously agreed costs. The client will be informed of this during treatment unless this is not reasonably possible.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  The client always has the right to a second opinion performed by another healthcare provider. The cost of this will be borne by the client or their insurer.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza shall, upon written request by the client, provide information necessary for a second opinion.  <\/span><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a28db36 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a28db36\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 8 - Establishment of treatment agreement by registering new client in the practice<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-133539f elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"133539f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><span style=\"font-weight: 400;\">  To establish a treatment agreement, the client must register with the OsteoPlaza practice and make an appointment for an initial consultation.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  From the moment the appointment is made, the WGBO is in effect.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  During the initial consultation, a history is taken and a treatment plan is agreed upon. The patient provides the necessary information, including name and address information.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza shall ascertain whether there is representation as referred to in article 3 of these general conditions, including the applicability of the debt restructuring scheme for natural persons.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  The treatment agreement is entered into between the patient and the osteopath and comes into existence when the patient, or the patient&#8217;s representative if required, indicates a desire to enter into the agreement.  <\/span><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-399ddd9 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"399ddd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 9 - Privacy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7adcae1 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7adcae1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The same privacy policy applies across Europe under the General Data Protection Regulation (GDPR). As of May 25, 2018, this European legislation was introduced as the General Data Protection Regulation (GDPR). OsteoPlaza operates according to a privacy statement that is accessible to the client. During the course of the treatment agreement, OsteoPlaza maintains a client file.  <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f84063 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6f84063\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 10 - Protocols and guidelines<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c62c40 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"0c62c40\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">OsteoPlaza provides care and services according to the standards, guidelines and protocols for osteopathy of the NOF. OsteoPlaza provides care according to the requirements of good care and the general standards of professionalism and quality, providing care according to the current state of science and practice.  <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7d7a8c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a7d7a8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 11 - Qualified personnel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-947e0c8 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"947e0c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza ensures that only qualified and competent personnel are involved in the execution of the treatment agreement, and that they too act according to the standards, protocols and guidelines. OsteoPlaza is responsible for the care provided.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza ensures that it is clear to the client what function the employees involved perform.  <\/span><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6041e1c elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6041e1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 12 - Involvement of third parties in carrying out (parts of) care<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-542755b elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"542755b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">OsteoPlaza may, as part of treatment, engage third parties to provide services. In doing so, OsteoPlaza acts with care and informs the client accordingly. OsteoPlaza remains responsible for the entire treatment.  <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ce95be elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"8ce95be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 13 - Incident or calamity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-290397a elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"290397a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">1. In the event of an incident:  <\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">  Upon discovery, OsteoPlaza will contact the client immediately.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Provides OsteoPlaza with a complete file and collects all data useful for establishing the facts.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Does OsteoPlaza take what is necessary to eliminate or mitigate any adverse effects of the incident on the client&#8217;s health status.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Does OsteoPlaza cooperate with any second opinion requested by the client.  <\/span><\/li>\n<\/ul>\n<ol start=\"2\">\n<li><span style=\"font-weight: 400;\">  Once the facts of the incident are known, the client is clearly informed of the nature and circumstances, and this is entered into the file. This communication matches the client&#8217;s wants and needs as closely as possible.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  In the event of an emergency, in addition to the above steps, the Health Care Inspectorate is informed immediately.  <\/span><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-245ba4d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"245ba4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 14 - Termination of the treatment agreement.  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff4087f elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ff4087f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">  The treatment agreement ends:  <\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">  Due to death of the client.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  By mutual agreement, for example, once the treatment goal is achieved, which is recorded in the file.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Upon termination of the treatment agreement by the client or OsteoPlaza, in accordance with Articles 15 and 16 of these terms and conditions.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  By dissolution by the court.  <\/span><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6efbcb4 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6efbcb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 15 - Termination by the client  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3830631 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3830631\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The client may unilaterally terminate the treatment agreement by notifying OsteoPlaza.  <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebfcc98 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ebfcc98\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 16 - Termination, suspension or refusal of specific treatment by OsteoPlaza<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db91ddd elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"db91ddd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">1. OsteoPlaza may terminate the treatment agreement only for important reasons, in writing, with reasonable notice, and provided that the following conditions are met:  <\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza attempted to discuss the grounds for termination with the client.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza made the client aware of the complaint options.  <\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">2. Weighty reasons are present when the relationship between healthcare provider and client has become untenable, as a result of which OsteoPlaza cannot reasonably be required to continue the agreement. This includes at least:  <\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">  The client does not fulfill his obligations.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  The client refuses to provide reasonable cooperation in treatment.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  The client, his representative, advocate or others exhibit behavior that makes continuation of care impossible.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  The client&#8217;s care needs change, making the treatment beyond the scope of the agreement, and new arrangements cannot be made.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza no longer receives reimbursement from the health insurance company and the client does not take the care at his or her own expense.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  In the event of the suspension of OsteoPlaza.  <\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">1. OsteoPlaza will assist to the best of its ability in finding an alternative for the client.  <\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza may refuse an examination or treatment for substantive reasons.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  In the event of late payment, OsteoPlaza may suspend further treatment unless medical necessity dictates otherwise. Only after consultation with the client may OsteoPlaza proceed with suspension or cash payment.  <\/span><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bfe9f3 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9bfe9f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 17 - Treatment of complaints<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9db1040 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"9db1040\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza has an arrangement for receiving and handling complaints that complies with the law and is publicized. A complaint is handled according to this procedure.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  A part of the complaints procedure is the complaints officer according to the WKKGZ. This officer receives complaints, mediates and can propose a solution. The complaints officer works independently. OsteoPlaza will provide the name and contact information of this official to the client upon request.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  OsteoPlaza will ensure adequate reference to the complaints procedure and complaints officer on its website and in the practice. A hard copy of the complaint policy will be provided upon the client&#8217;s request.  <\/span><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce5d789 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ce5d789\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 18 - Dispute resolution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3516ade elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3516ade\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><span style=\"font-weight: 400;\">  A dispute arises when the procedure in Article 17 has not been followed or has not led to a satisfactory solution.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Client and OsteoPlaza may submit the dispute to the Osteopathy Disputes Committee, as described in the OsteoPlaza Complaints and Disputes Procedure. Dispute resolution determines the time limit within which a dispute must be filed.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  The dispute resolution scheme meets the requirements of the WKKGZ and has been coordinated with patient and consumer representatives.  <\/span><\/li>\n<li><span style=\"font-weight: 400;\">  Disputes can also always be taken to court.  <\/span><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac5303d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ac5303d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 19 - Board of supervision and board of appeal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-335bca9 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"335bca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">For conduct by a health care provider that violates the professional competency or professional code, clients may seek a ruling from the Osteopathy Board of Review and then appeal to the Board of Appeals. Use of this arrangement does not affect the rights in Articles 17 and 18.  <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa68d55 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"fa68d55\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Article 20 - Changes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e6bb02 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"1e6bb02\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">These general conditions can only be changed after consultation between the Dutch Association for Osteopathy, the Dutch Osteopathy Federation, the Consumers Union and Patients Federation of the Netherlands.  <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9e5c4f elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b9e5c4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Appendix 1:  <br>  \nTerms and conditions &amp; treatment agreement  \nTREATMENT AGREEMENT  \n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5786627 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5786627\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">I certify that I have read the following:  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The osteopath acts in accordance with legal regulations. The rights and obligations of client and caregiver are laid down, among other things, in the Medical Treatment Agreement Act (WGBO) and the Care Quality, Complaints and Disputes Act (WKKGZ).  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The osteopath maintains a client file. The client has the right to inspect his or her own file. The file is kept for a total of 20 years according to the legal retention period.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The osteopath undertakes to provide treatment information to the client during all phases of treatment.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The client agrees to provide relevant information to the osteopath during the history interview.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The osteopath will keep the client&#8217;s information provided in the file confidential. The osteopath may not perform any actions without the client&#8217;s consent.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; If necessary, the osteopath correctly refers the client to a fellow therapist or physician if his\/her treatment is inadequate.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The client is familiar with and agrees to the fee schedule.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Payments for treatments are preferably by debit card.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The client agrees to cancel an appointment in a timely manner (up to 24 hours before the appointment), otherwise charges may apply.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; For complaints about treatment, the client can turn to the complaint committees listed in the general terms and conditions.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Any adverse consequences resulting from withholding information in the medical record from the family physician are the responsibility of the client.  <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83dc08a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"83dc08a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Appendix 2:  <br>  \nTerms and conditions &amp; treatment agreement  \nTREATMENT AGREEMENT MINOR  \n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9adbc9 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b9adbc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;240&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">I certify that I have read the following:  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The osteopath acts in accordance with legal regulations. The rights and obligations of client and caregiver are defined in the Medical Treatment Agreement Act (WGBO) and the Care Quality, Complaints and Disputes Act (WKKGZ).  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The osteopath maintains a client file. The client has the right to inspect his or her own file. The file is kept for a total of 20 years according to the legal retention period.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The osteopath undertakes to provide treatment information to the client during all phases of treatment.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The client agrees to provide relevant information to the osteopath during the history interview.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The osteopath will keep the client&#8217;s information provided in the file confidential.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The osteopath may not perform any actions without the client&#8217;s consent.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The osteopath undertakes to properly refer the client to a fellow therapist or physician if his\/her treatment is inadequate.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The client is familiar with and agrees to the fee schedule.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Payments for treatments are preferably by debit card.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; The client agrees to cancel an appointment in a timely manner (up to 24 hours before the appointment), otherwise charges may apply.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; For complaints about treatment, the client can turn to the complaint committees listed in the general terms and conditions.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Any adverse consequences resulting from withholding information in the medical record from the family physician are the responsibility of the client.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; When treating children under 12, both parents (caregivers\/guardians) must give consent, even if they are divorced.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; For children between the ages of 12 and 16, the parents and child decide together, with the child having the final say. This consent is valid until it is revoked or treatment is terminated.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ac77716 elementor-hidden-mobile\" data-id=\"1ac77716\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General conditions Our processor agreement describes how we process your data, the measures we take to ensure your privacy, and our responsibilities [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4161","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/osteoplaza.nl\/en\/wp-json\/wp\/v2\/pages\/4161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/osteoplaza.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/osteoplaza.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/osteoplaza.nl\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/osteoplaza.nl\/en\/wp-json\/wp\/v2\/comments?post=4161"}],"version-history":[{"count":1,"href":"https:\/\/osteoplaza.nl\/en\/wp-json\/wp\/v2\/pages\/4161\/revisions"}],"predecessor-version":[{"id":4162,"href":"https:\/\/osteoplaza.nl\/en\/wp-json\/wp\/v2\/pages\/4161\/revisions\/4162"}],"wp:attachment":[{"href":"https:\/\/osteoplaza.nl\/en\/wp-json\/wp\/v2\/media?parent=4161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}