Complaint resolution
At OsteoPlaza, we strive to provide the best possible care, but there may be times when you have a complaint about your treatment. In this case, we ask that you discuss the complaint with your osteopath first, so that we can work together to find a solution and improve in the future.
Complaints procedure according to the WKKGZ
Complaints procedure according to the WKKGZ
The Care Quality, Complaints and Disputes Act (WKKGZ) defines what constitutes good care and how complaints about it should be handled. Discuss any complaints with your osteopath as openly as possible. In most cases, a good conversation leads to a satisfactory solution.
If you cannot work it out together, you can contact the complaints officer of the Dutch Osteopathy Federation (NOF). This will further guide you in filing your complaint. Should you still not find a satisfactory solution, you can use the dispute resolution process. Your problem will then be submitted to the Osteopathy Disputes Committee.
More information about the complaint and dispute resolution process can be found in the Osteopathy Complaint Resolution Brochure and on the NOF website.
